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Talkdesk nabs $100M at more than $1B valuation for its smart call centers – TechCrunch

Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ. The round values the company at north of…


Observe.AI raises $8M to use artificial intelligence to improve call centers – TechCrunch

Being stuck on the phone with call centers is painful. We all know this. Observe.AI is one company that wants to make the experience more bearable, and it’s raised $8 million to develop an artificial intelligence system…